Job Opening: Technical Support / Training Level 1

Intuvo, a provider of OnDemand CRM & Marketing to the financial industry, is looking for a Technical Support / Training individual to join our growing team. This is a “ground up” position in a growing start-up with a potential to evolve for someone with the right talent and motivation.

Daily Responsibilities:  

Technical Support

• Answer inbound support calls and enter in our trouble ticketing system(Vision Project)
• Troubleshoot technical troubles with the customer on the phone using remote support tools (Log Me In Rescue)

Training

• Manage and build out our Support Site (Central Desktop)
• Record short (under 5 minute) videos to be placed on Support Site (Jing or Camtasia)
• Technical Writing Skills to accompany videos
• Develop new client Training Plan
• Create content and hold online training webinars (GoToMeeting)

Potential to expand into Development

• Microsoft SQL - relational database logic
• Coldfusion - business layer
• OpenLaszlo

Talents Required:

• Primed for the challenge of a startup. Able to create structure where necessary yet flex with the company.
• Ability to learn software without manuals
• Excellent phone presence & communication skills
• Ability to research and find answers when internal resources are not available

Technical Skills

You will be much more likely to succeed if you

• Have experience supporting clients with a width breath of computer aptitude
• Have created training content and video recordings
• Use Microsoft Outlook in an office environment, requesting meetings, creating templates, etc.
• Have an understanding of web application programming theories and best practices

We’re willing to train you but the above will give you a good foundation.

Bonus Points

• Experience with web-conferencing software (GoToMeeting, Webex etc)
• Experience working with CRM software (Salesforce)
• Experience with ASP / SaaS business model
• Previous employment in the residential mortgage industry
• MSSQL/Coldfusion/OpenLaszlo programming experience

About Intuvo  

Intuvo provides a CRM & Marketing platform that allows residential credit unions, banks and mortgage brokers to efficiently build their business.  Leveraging referrals and creating an environment of repeat business. Catering to a one billion dollar market, Intuvo provides a unique combination of a Rich Internet Application coupled with complete marketing services. We are providing an entirely new solution to the residential mortgage industry.

Our Culture  

Everyone at Intuvo is here because they believe in the power of relationships paired with the latest web technologies. As a company that sells a platform based on long term relationships, we strive for the same with our customers. Located in Santa Cruz CA, our work environment is energetic, creative and leading edge.

Compensation

This position is a great opportunity for anyone looking to grow from the ground up in a rising software & marketing startup. You’ll receive invaluable experience in many areas of our company as well as rapid opportunity for advancement.

That said this will start a part time position. Ideally candidate will be full time within the next 3-6 months.

  To Apply:

In less than 250 words please prepare a few paragraphs highlighting why you fit this position and your plans for growth in the future.

Please attach an appropriate resume, any sample training documents you’ve created, or even some code you’ve written and email to jobs@intuvo.com .